How can we help?
Call or email and we’ll help with anything your building’s systems need.
In a fire or any emergency, call 911 first.
Outside office hours, your alarms are still watched 24/7 by COPS Monitoring, a UL‑listed central station.
Quick help
What to do about the things we get called about most.
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Get everyone out and call 911. Don’t silence or reset the panel until the fire department says it’s safe.
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Enter your code to disarm it. The central station calls your contact list first, so tell them it was a mistake.
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It’s reporting a fault, like a power loss, a low battery, or a lost connection. Call us with what the display says and we’ll send a technician.
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Turn off their card or alarm code yourself, the same day. Want us to do it? Give us a call.
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Every report is in your customer portal. To book or move an inspection, call us.
Have these ready
It helps us fix things on the first call.
- Your business name and the site address, if you have more than one building.
- What the panel display says. A photo is even better.
- When it started, and anything that changed around that time.